The Sales Leader Blog

It’s a great honor to be included again this year in the Openview Top 25 Sales Influencers for 2013! Each year Openview highlights the most active and influential sales thought leaders online. Make sure you check out the entire list of amazing sales experts – visit Openview Partners.

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You have identify dysfunction before you can resolve it!  Here are 5 dysfunctions to watch out for:

1. The company isn’t focused on sales
2. The team isn’t focusing on numbers with visual reminders
3. The sales group doesn’t know the sales projections
4. There’s no sense of urgency
5. Your sales room reminds you of a high school cafeteria

Podcast: Play in new window | Download

What has changed in your business?

In this 100th podcast episode, we examine how implementation is what makes companies successful.

Traveling is always a great way to observe business behaviors. How are customers treated? What practices enhance or erode your experience? Here are  this winners and losers from the last few weeks:

Hits:

1. Renaissance Providence. When the hotel dry cleaner could not remove a stain from a guests shirt (after an unfortunate restaurant spill) the manager looked at the brand and size, went to the nearby mall and bought a new shirt. Amazing service!
2. Dog friendly hotels – Marriott Providence, the St Andrews Inn and Portland Harbor Hotel who understand people who love to travel with their pets and, that big dogs should not be discriminated against!
3. United in and out of Dulles. Despite the rain all my flights were on time. This would never happen at Newark
4. Lululemon’s in store sales being as high as Apple’s at $2000 per square foot. Who said the “sheer fabric incident” would kill them? Not me. I called it first that they would succeed.

Misses

1. Canada Post delivering a letter to residents in an Ottawa neighborhood telling them that its too dangerous to deliver them letter….

Next Monday is our monthly Sales Leader Program webinar, A Roadmap for Account Dominance: Opportunity planning for your best prospects. We’ll be reviewing strategies to become your customer’s trusted advisor who they look to without concern to competition or price.

This is a must-attend event for our Sales Leader program members. Not a member? I still want you to attend so I’m making it easy!

These monthly webinars are part of our Sales Leader Program, designed to give members ongoing access to cutting edge sales strategies and techniques for immediate and long lasting results.

To give you the opportunity to experience how this program can transform your results, I’m providing a 30 day no-obligation, completely free trial so you can attend this webinar and experience all the benefits over the next month. You have nothing to lose – except for sales!

Read more about the program and sign up to attend Monday’s webinar: www.EngageSelling.com/leader.