After a much needed, quiet three weeks at home, I started to travel for myself and clients in late January. Here is the round-up of the good, the bad, and the unexplainable. Use the lessons to elevate your own customer experiences.
They could make the difference between a loyal client and a lost one.
Let’s face it, sales as we know it has changed, from how to attract distracted buyers to how to nurture a long-term relationship when loyalty is diminishing almost as quickly as our attention span. Fortunately there is new information that can help us make sense of this evolution, which in turn can help educate our sales teams as to what they need to do differently.
But have you considered that possibly our sales teams as we would define them have changed as well? (more…)
This year, we’ve been blessed with an extra day! That’s right, because “February 29” shows up on this year’s calendar, we have an extra 24 hours to speed up, catch up or to simply use as a way to rest and recharge.
Chances are, most sales leaders won’t look at their time this way. They won’t even acknowledge that they have an extra day this year, or if they do, they’ll underestimate what they can accomplish in a day.
So, what exactly can you do with the extra day you’ve been given this year?
Here are 16 ideas inspired by my work with the top performers inside the Engage Community: