Colleen’s Blog

Do more: it’s an expectation imposed on sales reps constantly. Every year, quotas go up, KPIs get revised and the number of people that need to be served keeps climbing. And…it’s happening in a selling market that’s changing faster than ever, and putting a lot of pressure on sellers. When people are pressed, many are prone to make bad decisions: going overboard with sales work, often in a scattershot way, hoping something—anything—will hit their target.

This week, I had the pleasure of addressing 400 top Financial Services professionals at a national sales conference in Las Vegas. In fact, the image embedded to this blog post is the "backstage" view I had before the audience starting piling into the room. Here are the top 10 points from my keynote, they're the strategies that work today:

I've had many opportunities recently to sit in during sales meetings and presentations, and I have to be honest. Awful is the really the only word that comes to mind.

If you're in sales, you know the age-old mentality towards marketing. They're often looked at as the "bad guys." They're not the enemy.

I've said it before and I'll say it again. Cold calling is nothing more than desperation selling.

Your sales team needs to know how to pivot. Anyone can memorize a sales script - but it's an essential skill for salespeople to be able to handle all elements of a real-world conversation, including those dreaded objections. An unexpected answer, question or concern is no grounds for a sales rep to lose their composure. Their expectation should be to carry right on the with the conversation and pivot with another question. No, a "deer in the headlights" look does not bode well with instilling confidence in a buyer's mind.

Have you ever wondered what makes you and your business more interesting to your prospects and clients? It isn’t hourly updates on social media or a picture with a celebrity. In fact, what makes a business more interesting to prospects often eludes most business owners.

Recently, I stayed at a Ritz-Carlton and was blown away by one simple gesture that left an impact on myself and my husband.

Far too many companies out there simply aren't growing. They're stagnating - once exciting results have been relived quarter and quarter and year after year and they're itching to see greater revenue. Does this sound like you?

You may have noticed an interesting trend that has recently picked up steam. Buyers are looking less for experts (this is not an excuse to NOT be an expert, by the way) and they're increasingly looking for peers. They want someone is equal to them and at the same level as them, even if they hold different titles from the person they're buying from. Here are two important steps you need to consider if you want to be perceived as a peer and build trust with your customers: