At the Four Seasons we were welcomed at the curb by the concierge, greeted by name, and taken directly to our room for check-in. Each time I have come to China I have been checked into hotels this way and it sure beats standing in line at the desk!
Do you think that if your team has a negative attitude towards each other, it will translate to a negative attitude towards your customers? The answer is a definite yes. When a team expresses negativity it can never just be contained internally. It always gets expressed externally as well. Your customers will always be able to tune into any negativity your team may have about other team members, your product or services, your company, or the customers themselves.
Learn MoreAccording to Forbes.com and jobvite.com in 2012 42% of employers ban use of social media sites in the workplace This is a stupid idea for a number of reasons. Here are the first 5 that came to mind:
“Hunters” and “farmers” are passe. Today, the best sales people know how to find new clients PLUS keep the ones they already have.
The future of successful businesses will be heavily dictated by their ability to build customer communities. You may have already noticed, with the emergence of Google and social media, the consumer is no longer a laid-back, passive individual who is waiting for salesmen to come knocking on their door. We now live in a world where active, information seeking consumers are trying to discover experts in certain industries. ← Click to Tweet
Learn MoreFar too often I hear a client say “That won’t work in our market, we are different. Trust me…I’ve tried it all.” Whether I hear this through e-mail, a podcast, a post on social media or an article, it never gets any easier for me to digest a statement like this.
