Colleen’s Blog

Traveling is always a great way to observe business behaviors. How are customers treated? What practices enhance or erode your experience? Here are this winners and losers from the last few weeks:

So what does all this have to do with sales? The most successful sellers plan ahead and always have a Plan B. They know in advance who to go to at the first sign of trouble, and have sorted out their options well in advance of needing them. Planning ahead goes beyond motioning your sales pipeline

While occasionally everyone will encounter a grumpy gate agent, rude flight attendant, or long delay, the vast majority of complaints I hear are 100% preventable. In other words, passengers are complaining about situations they created!

Are you continuously dealing with prospects who are saying "No" to you or your products? I know, it can get frustrating. You may even find yourself more frustrated with your own inability to react to the rejection in a productive manner. A blank, disappointed stare or a quick exit from the room are a couple of common reactions that I've seen time and time again. There's good news, not only is there a better (and less awkward) reaction to handling rejections, but there's also a chance to close the sale at a later time if you play your cards right.

This past weekend Chris and I enjoyed a fabulous dinner with friends at the Savoy. I love their sister restaurant Metropolitan and had high hopes. But, I also expected to be disappointed. I secretly worried it was going to be like seeing the movie version of your favorite book. Never as good as the original.

Lead chief strategist for my Digital Empire Creation and dear friend Chad Barr and I had some fun last week brainstorming 8 steps small business owners, solo consultants, speakers, authors and trainers could take to make 8 figures. In order to live large, you must think large!