Eliminating Team Negativity
Do you think that if your team has a negative attitude towards each other, it will translate to a negative attitude towards your customers? The answer is a definite yes. When a team expresses negativity it can never just be contained internally. It always gets expressed externally as well. Your customers will always be able to tune into any negativity your team may have about other team members, your product or services, your company, or the customers themselves.
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