Colleen’s Blog

It’s important to keep finding things to remain positive about while in a crisis. To that end, I’ve talked about why it’s important to keep moving during tough times. It is equally important, however, to safeguard the way you think. Never lose your ability to be objective, anticipate, and adapt to change.

I recently referred a friend to my insurance provider. Disappointingly, when she called the insurance provider, the receptionist provided wrong information and told my friend that no agents were available to further assist her because everyone was working from home.

Do you think that if your team has a negative attitude towards each other, it will translate to a negative attitude towards your customers? The answer is a definite yes. When a team expresses negativity it can never just be contained internally. It always gets expressed externally as well. Your customers will always be able to tune into any negativity your team may have about other team members, your product or services, your company, or the customers themselves.