Colleen’s Blog

I have to be really blunt here. You're not going to make 2018 "your year" in sales if you're still holding on to clients that are doing nothing more than giving you frustration, headaches and simply won't be profitable this year.

Not all clients are created equal. Nor should you be compelled to treat them equally. There’s no law stating you must sell to everyone, or keep servicing clients that are the wrong fit for your business. It’s as fair to say that your business has outgrown some types of customers as it is to say that you have some customers that you should have never brought on in the first place. You know who they are! If you’re miserable working with a client that you know isn’t profitable for your company, you won’t be motivated to serve them well. And, if that client isn’t receiving the best treatment, they won’t hit their desired goals. By virtue of this predicament, you’ve created a lose-lose situation: You’re not helping the client reach their objectives and they’re not helping you reach yours. Besides the ones that are clearly not profitable for you, here are four other types of clients that must go immediately:

Have you ever just wanted to fire a client? Perhaps they demanded too many things, were consistently rude, or did not fit well with you, your team or your services. While you are sometimes able to tweak your own services or set out guidelines that are mutually acceptable to all parties, there are times where you simply need to get rid of certain clients so you can focus on other customers who are more profitable on both a financial and a personal level. However, many salespeople are hesitant to fire a client because they don’t know how to approach the situation without the fear of burning bridges or causing a massive argument. These feelings are natural, but if a customer is taking time away dedicated to other areas of your business and causing massive headaches, it may be time to sever your business relationship. By following a few key steps, you can let go of customers easily without causing too much commotion.