Have you ever come across a corporate policy so ridiculous that it leaves a bad taste in your mouth? It’s even more frustrating when this new policy or rule doesn’t seem to serve any significant purpose.
Back in 2012, Chris and I were booked at the Fairmont Sonoma on a summer package that I purchased during a charity auction. We were traveling on an "Ovation Certificate" and I had been guaranteed a nice, newly renovated room with a view of the garden.
However, I decided to inquire about upgrading - at my extra cost - to a suite. I called the Fairmont Hotel with the expectation that I would have to provide some information about myself, perhaps demonstrate proof of purchase and would be off the phone shortly after with an upgraded suite.