Today we received a box from Dell. Chris ordered a new lap top and I assumed by it’s size that it had been delivered but the box was light so I was confused……
Dell Shipped this box
With this amount of air filled bubble wrap
For this neoprene lap top sleeve.
hmmm…..it could have gone in an envelope! What a waste of packaging, shipping and expense for no reason. This is an example of someone not using their judgement, probably following a process to a “T” but not improving the process to meet a specific need.
Are there areas in your own business that are wasteful?