Saying Thanks

At this time of year many sellers are looking for ways to say thank you to their buyers. I say skip the calendars, and trinkets. Besides, I can never understand why realtors send me calendars of houses that are bigger and nicer than mine in anonymous cities that are clearly not the ones I live in. Why would I put pictures of other peoples houses on display in my house? Sheesh – there is a true case of seller not thinking about the value to a buyer.
Of course, saying thanks is not something that should just come once per year, At Engage we make it a habit of thanking our client’s year round. Handwritten notes – NOT emails – make the best thank yous. Perhaps now is a good time to mention that you should make it a 2011 goal to send at least 1 thank your card per day to a buyer.
If you are looking for some ways to thank your clients try these:

Thank a prospect for taking your call.
“Thank you for talking with me on the telephone.  I know time is precious, and I’ll always respect the time you invest as we discuss the possibility of developing a business relationship.”

Thank a prospect for meeting with you.
“It was a pleasure meeting you.  Thank you for the time we shared.  We’ve served many happy customers, and my wish is to someday serve you.  If you have any questions, please call.”

Thank a customer for making a purchase.
“Thank you for giving me the opportunity to offer you our finest service.  I know you’ll be happy with your investment and I appreciate the relationship we have built.”

Thank a non-customer for not making a purchase.
“Thank you for taking time to consider using our services.  I’m sorry that your plans don’t include making the investment at this time.  I know you will have a good experience with….and, if you need further information, please call me.  As promised, I’ll keep you posted on new developments that may benefit you.”

Dedicated to increasing your sales,


3 responses to “Saying Thanks

  1. Tweets that mention Saying Thanks | Sell More, Work Less and Make More Money by Colleen Francis -- says:

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  2. Thank you Colleen for the reminder of how important hand written notes are. They are such a pleasure to receive and to send. They carry with them tremendous risidual goodwill.

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