Customer Repellant Decisions: Canada Post

When Postal Workers at Canada Post (CPC) strike, their customers are forced to find alternative couriers for their packages. Strikes, and the threat of strikes, drive customers to the competition. Some never return to CPC when the strike ends. In addition, during the strike, consumers are encouraged (and some forced) to receive more and more of their mail electronically. I, for one, have move all my statements and bills to electronic delivery this week in anticipation of another strike. Again, this is permanently lost business to CPC.

It’s taken 5 years for CPC to regain the lost parcel business resulting from the 2011 strike, and now they threaten to  strike again? Keep up this client repellant behaviour up and soon they can be on strike permanently. There will simply be no customers left.