Call Monitoring from New Call Solutions
If you are a Platinum member then you are familiar with New Call Solutions as we use it at Engage to both record your coaching calls for further review and record your sales calls for coaching and feedback. Your sales calls are critical to you winning the business, yet they are also often the one piece of the process that goes unchecked.
New Call Solutions offers a practical web-based monitoring system to measure and record inbound and outbound phone calls. Their call tracking service allows you to monitor the success or failure of ad campaigns, record incoming and outgoing phone calls to determine advertising ROI, and identify strengths and weaknesses with regard to how prospects and customers are handled on the phone. I highly recommend this resource if you want to be in the top 10%!