Analyzing a Cold Email
I received this cold email on Saturday from a "National Accounts Executive"How many mistakes can you spot?
Are You Ready for Game Day?
My big sales message from this trip so far is a personal one. Just when you think you don't need to learn anything....think again!
A Note in Leadership
Traveling is always a great way to observe business behaviors. How are customers treated? What practices enhance or erode your experience? Here are this winners and losers from the last few weeks:
Are You Planning to Profit?
So what does all this have to do with sales? The most successful sellers plan ahead and always have a Plan B. They know in advance who to go to at the first sign of trouble, and have sorted out their options well in advance of needing them. Planning ahead goes beyond motioning your sales pipeline
Six Steps to (almost) Complaint Free Air Travel
While occasionally everyone will encounter a grumpy gate agent, rude flight attendant, or long delay, the vast majority of complaints I hear are 100% preventable. In other words, passengers are complaining about situations they created!
Unexpected Customer Service
This past weekend Chris and I enjoyed a fabulous dinner with friends at the Savoy. I love their sister restaurant Metropolitan and had high hopes. But, I also expected to be disappointed. I secretly worried it was going to be like seeing the movie version of your favorite book. Never as good as the original.
8 Steps to 8 Figures
Lead chief strategist for my Digital Empire Creation and dear friend Chad Barr and I had some fun last week brainstorming 8 steps small business owners, solo consultants, speakers, authors and trainers could take to make 8 figures. In order to live large, you must think large!