Colleen Francis 2014-02-07 Colleen Francis 2014-02-07

Six Steps to (almost) Complaint Free Air Travel

While occasionally everyone will encounter a grumpy gate agent, rude flight attendant, or long delay, the vast majority of complaints I hear are 100% preventable. In other words, passengers are complaining about situations they created!

Colleen Francis 2014-02-06 Colleen Francis 2014-02-06

The Real Way to Handle Rejections

Colleen Francis 2014-02-04 Colleen Francis 2014-02-04

Unexpected Customer Service

This past weekend Chris and I enjoyed a fabulous dinner with friends at the Savoy. I love their sister restaurant Metropolitan and had high hopes. But, I also expected to be disappointed. I secretly worried it was going to be like seeing the movie version of your favorite book. Never as good as the original.

Colleen Francis 2014-02-03 Colleen Francis 2014-02-03

8 Steps to 8 Figures

Lead chief strategist for my Digital Empire Creation and dear friend Chad Barr and I had some fun last week brainstorming 8 steps small business owners, solo consultants, speakers, authors and trainers could take to make 8 figures. In order to live large, you must think large!

Colleen Francis 2014-02-01 Colleen Francis 2014-02-01

Don’t settle for living in a boom-bust sales cycle: get started building your spiral pipeline

Colleen Francis 2014-01-31 Colleen Francis 2014-01-31

The Importance of Marketplace Research

Colleen Francis 2014-01-30 Colleen Francis 2014-01-30

We Get Mail

just wanted to let you know. I was at the art of Sales conference yesterday in Toronto. It was ......OK..

Colleen Francis 2014-01-28 Colleen Francis 2014-01-28

A Few Thoughts to Maximize 2014

Here are my top 10 thoughts for the month.

Colleen Francis 2014-01-26 Colleen Francis 2014-01-26

Sales Tip: Asking for Internal Referrals!

Colleen Francis 2014-01-23 Colleen Francis 2014-01-23

Communicating with Decision Makers

Colleen Francis 2014-01-21 Colleen Francis 2014-01-21

Get Yourself on The Inside Track

The concise guide summarizes some of my best lessons for sales leader so you can quickly read and apply the principles,

Colleen Francis 2014-01-18 Colleen Francis 2014-01-18

Borderless Bazaars: Building Communities in the Modern Era of Sales

Colleen Francis 2014-01-17 Colleen Francis 2014-01-17

How To Really Motivate Your Team

Colleen Francis 2014-01-16 Colleen Francis 2014-01-16

Negativity Busters!

My mantra remains "hire right or fire fast". You have no place for negativity on the team if you want 2014 to be your best year yet!

Colleen Francis 2014-01-14 Colleen Francis 2014-01-14

Using Perception To Create Customer Success

Here's the big fact: 98% of all dissatisfied customers were not dissatisfied because of a quality problem with the product or service purchased. In 98% of the cases their dissatisfaction was related to their perception of how they were treated by the people they dealt with.