More than ever, you need a proven approach to sustain your business now and position it for success in the economic recovery that’s coming.

I have never seen a sale lost because one had too many contacts inside the account, but I have seen millions of business go away because one had too few.

With all due respect to the marketing department, your customer doesn't care about generic corporate promotional materials. Here's what to use instead.

Relationship building...the cornerstone of our profession.Your success depends largely on your likability and your ability to create a positive experience for your customers.