Are you sharing the same messages today that you were sharing a year ago with your clients?

How you train your staff and how you design your interface with customers today determines your sales success tomorrow.

I know this sounds simplistic, but it is amazing how many sellers don’t check and use these markers as the KPIs for the first few months of the customer.

Offering too many choices at any stage in the customer lifecycle is a recipe for escalating costs and buyer frustration…