What’s the number one reason you lose existing customers? Watch this video to find out and discover the best thing you can do to improve customer retention.

Are you converting intangible benefits into tangible ROI? Your ability to master this skill determines whether you’ll consistently be successful...

I've been emphasizing to a number of clients the importance of creating an “early warning system.” It’s a system that helps you identify and prevent...

As the post-pandemic landscape continues to reveal itself in today’s marketplace, price increases are a defining characteristic…and a pain point for many of us.

It's no secret that losing clients is never a good feeling, but it's also not a big secret that some client losses are felt harder than others.

I've been working on numerous consulting projects recently, and I’m incredibly frustrated at the number of clients who lose business for no other reason than...

There is a "dangerous" sales number that you need to know about.

As the pandemic continues, client retention is more important than ever before.

Top performers trust other people in the organization to help them manage and sell to customers.

When managing relationships in your accounts, this one requirement cannot be ignored.

If you aren't thinking about the different ways the competition can steal your customer - you're vulnerable to exactly that.

Too many businesses analyze why a customer left but ignore the signs before the customer leaves.

Many salespeople look at raising prices with a grain of salt, a double-edged sword if you will.