You can’t retain or grow existing customers if you don’t build out multiple contacts inside each account. The first step is to identify the next in command.

Focusing on where you add the most value to customers is critical. But without some diversity, you're exposing yourself.

Micromanaging isn't the same as nagging. And if you aren't doing it, you're at risk…

This may surprise you, but putting too much emphasis on closing business is actually counterproductive to increasing your revenues.Is your business experiencing wild swings in revenue?This may surprise you, but putting too much emphasis on closing business is actually counterproductive to increasing your revenues.