Right on the Money has been developed exclusively for John Deere dealerships. The program delivers a set of instructional packages to instill key skills and behaviors for identifying, effectively communicating, and delivering value to your customers.
Designed for your aftermarket managers and front-line aftermarket professionals, all sessions are live and interactive to ensure engagement and retention. Whether you decide to do a remote or on-site workshop, you’ll get the benefit of a seasoned expert instructor who knows how to engage with John Deere dealers to help them achieve new levels of success.
Programs include workshops for either aftermarket managers or for aftermarket teams. Each covers critical skills to identify and deliver value to the customer.
Workshops build on each other so once teams have completed their first workshop, they can immediately put new skills into practice. And when ready, the next workshop delivers additional skills for even greater returns.
Each level is given in one 8-hour workshop – on-site or via live webinar. Each includes an interactive pre and post webinar to ensure participants are armed for success at the workshop and, after, have the opportunity to troubleshoot any implementation issues they encounter.
This first workshop instills the key skills and behaviors to manage the team to deliver the desired results. Topics include:
This advanced workshop focuses on manager skills that will improve the on-going productivity of your team for even great results. Topics include:
This first workshop lays the foundation for establishing a customer relationship based on value to create create opportunities in the immediate and long-term. Topics include:
This advanced workshop focuses on skills to increase the speed and effectiveness of servicing customers for ever greater results. Topics include:
For over twenty years, Colleen has worked in Agribusiness and understands the unique challenges of this industry. Colleen has demonstrated success with John Deere, working directly with dealers and their whole goods and aftermarket teams.
Colleen is an award-winning writer and consultant, bestselling author, and member of the Speaking Hall of Fame. She is recognized as one of the foremost thought leaders on the future of selling by leading publications world wide, including being named a LinkedIn Top Voice for Sales.