The Sales Leader
Cutting Edge Strategies for Sales Leaders by Colleen Francis
Picture this…you call into your bank for support. Upon dialing the number, you’re prompted by a machine to enter in your card number and other details. After this, you’re transferred to a rep who then asks you for those exact credentials again. That rep, who can’t properly answer your inquiry, transfers you over again to another rep who asks you to verify yourself one more time.
It’s frustrating just to think about it, right?