Boost Your Sales Team’s Productivity

You can discuss sales strategies, ideas, tips and methods to no end. You can set sales targets for your team to hit, implement a promising new strategy and motivate your sales reps with morning huddles. But, when the day starts, it's up to your team to do the work and create the results. Salespeople don't always struggle due to weak strategy, at times poor productivity habits will seriously hinder their progress as well. Let’s cut to the chase. The best way for your team to achieve true productivity in their work day is to ask them to cut off all inbound access. Now, before your jaw drops too low, let me clarify that you should only ask that they do so temporarily, ideally an hour or two each day. Consider asking them to turn their phone to silent or completely turning it off. They will also benefit from logging out of their email inbox while they work through important tasks. When your team is focusing on outbound business development prospecting, they should not have to deal with distracting, time-consuming tasks which take the focus out of their work day. It's great to be able to multitask, but your team will always be able to accomplish more by laser focusing on the task at hand. Want a perfect example of how this simple tweak in productivity can benefit your team?

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3 Steps to Building a Connection with Clients

You offer a great service and haven't received any complaints. Yet, you still feel a void between yourself and your client. Emails and calls are short and to the point, and you may even feel anxious about your client ending the business relationship unexpectedly. You never really know where you stand with your client, professionally and personally. Have you felt like this before? Many salespeople and business owners have. I've said it before, and I'll say it again. What truly defines a great salesperson isn't what happens during the sales process, but what happens afterwards.

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Customer Repellant Decisions: Canada Post

When Postal Workers at Canada Post (CPC) strike, their customers are forced to find alternative couriers for their packages. Strikes, and the threat of strikes, drive customers to the competition. Some never return to CPC when the strike ends. In addition, during the strike, consumers are encouraged (and some forced) to receive more and more of their mail electronically. I, for one, have move all my statements and bills to electronic delivery this week in anticipation of another strike. Again, this is permanently lost business to CPC.

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